ABOUT US

OUR APPROACH

Our Approach

The HEAL NJ Healthcare Workers Hope & Healing Helpline provides assistance during the COVID-19 crisis by all of the following means:

  • Helping all NJ Healthcare Workers understand their current situation and reactions
  • Reducing stress and providing emotional support
  • Assisting with access to available resources
  • Promoting the use and development of coping strategies
  • Connecting NJ Healthcare Workers with other people and agencies who can help during this pandemic.

Guiding Principles

HEAL follows the Crisis Counseling Program (CCP) principles, developed by FEMA and SAMHS. We believe it is the adherence to these key principles that sets us apart from other support programs. These principles are:

  • Strengths-based: CCP services promote resilience, empowerment, and recovery.
  • Anonymous: Crisis counselors do not classify, label, or diagnose people. No records or case files are kept.
  • Outreach-oriented: Crisis counselors deliver services in the communities rather than wait for survivors to seek their assistance.
  • Conducted in nontraditional settings: Crisis counselors make contact in homes and communities, not in clinical or office settings.
  • Designed to strengthen existing community support systems: The CCP supplements, but does not end or replace, existing community systems.

Assistance Offered

The Heal Healthcare Workers Helpline offers services to healthcare workers who are affected by COVID-19. Our services include:

  • Individual and group crisis counseling
  • Basic supportive or educational contact
  • Community networking and support
  • Assessments, referrals, and resources
  • Development and distribution of educational materials
  • Media and public service announcements